30-Day Money-Back Guarantee for Any Reason
Full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Olayer’s warehouse, the refund process will begin.
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, Olayer refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
- No damages to the return products
- Returns must include all accessories
- Items must include original packaging
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day time line.
How do I return an item?
1. Please contact to Olayer customer support to state the return. Please provide an invoice or screenshot to confirm the order number.
2. Olayer Customer Service will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Olayer with the following information:
- Name of the shipment company
- Tracking number
How long does it take to get a refund?
Refunds will be issued once the goods arrives at Olayer’s warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 4-6 working days.
Warranty Claims for Quality-Related Issues
All quality-related defects on goods sold directly by Olayer are covered by an extensive warranty, starting from the date of purchase.
For quality-related warranty claims, goods will be replaced with a factory refurbished model of equal value when available, otherwise a new goods will be sent. In situations where a replacement is not an available or preferred option, Olayer will offer a partial refund according to the usage time of the goods.
Olayer’s limited warranty is restricted to the country of purchase. The limited warranty is void on goods taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
- Buyer must provide sufficient proof of purchase
- Olayer must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Olayer needs to have returned, warranties on those replacements are voided if the wrong item is returned to Olayer or if the defective item is not returned.
Valid proof of purchase:
- Order number from online purchases made through Olayer
- Sales invoice
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address goods was originally shipped to).
Shipping costs must be covered by buyer in the following situations:
- Returning goods for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Olayer quality control to be in working condition
- Returning defective goods in international shipping
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, water, operating devices improperly)
- Purchases from unauthorized resellers
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
When returning goods with a prepaid shipping label provided by Olayer, Olayer takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Olayer does not provide refunds for items damaged in transit for non-quality related warranty claims.